At Jays Holdings, your trust means everything. We are committed to protecting your personal information with the highest standards of security, transparency, and responsibility. Whether you are ordering from Jays Online Sweets and Flowers or Jays Cakes, Flowers and Gifting, we ensure your data is handled safely and respectfully at every step.

Your information is more than just data — it reflects your identity and your connection with our services. That's why we implement strong privacy practices to safeguard your details while providing you with a smooth and personalised experience across all our platforms

Jays Holdings is a UAE-based company headquartered in Abu Dhabi, with outlets in Abu Dhabi, Dubai, and Al Ain, offering delivery services throughout the United Arab Emirates.

We specialise in premium-quality cakes, sweets, flowers, and gifting products designed to elevate celebrations and special moments.

This Privacy Policy explains:

• What information we collect
• How we use your data
• When we share it
• How we protect your information

Your rights as a user Terms used in this policy:

• "We," "Our," "Us" refer to Jays Holdings
• "You" or "User" refers to anyone using our website, services, or interacting with our stores

We collect personal information to serve you better, enhance your shopping experience, and maintain secure and reliable operations.

Information You Provide to Us

When you interact with our website, place an order, or contact us, you may provide:

• Full Name
• Phone Number
• Email Address (optional)
• Date of Birth & Gender (optional)
• Delivery Address (within UAE)
• Payment Information (processed securely)

This information allows us to fulfil orders, deliver products, and communicate efficiently.

Information Collected Automatically

When you visit our website or app, we may collect:

• Device Details (IP address, browser type, OS)
• Usage Data (pages visited, time spent, navigation patterns)
• Cookies & Tracking Technologies

These help us optimise website performance and personalise your experience.

Order Processing & Delivery

• Fulfilling and confirming your orders
• Delivering products across the UAE
• Sending notifications about order status

Security & Fraud Prevention

• Verifying your identity
• Protecting against fraudulent transactions
• Securing platform operations

Customer Support

• Responding to queries
• Offering assistance through live support or email
• Sending service-related updates

Marketing & Promotions

If you choose to opt in, we may send updates about:

• New products
• Special promotions
• Seasonal offers
• Exclusive deals

You may unsubscribe at any time.

Experience Enhancement

We analyse user behaviour to:

• Improve website features
• Personalise suggestions
• Enhance overall customer experience

We share your information only when necessary and with strict confidentiality.

Third-Party Service Providers

We may work with trusted partners for:

• Payment processing
• Delivery logistics
• Marketing tools
• Analytics and security services

Each partner follows strict data protection standards.

Compliance With UAE Laws

We may share data if legally required by:

• UAE authorities
• Regulatory bodies
• Court orders or lawful investigations

With Your Consent

If additional sharing beyond this policy is required, we will request your explicit consent.

Cookies help us:

• Improve site performance
• Store preferences
• Understand user behaviour
• Provide a personalised shopping experience

You can disable cookies through your browser settings, but some features may not work as intended.

We implement advanced technical, digital, and organisational security measures to protect against:

• Unauthorised access
• Data alteration
• Loss or misuse

Although we use industry-standard protections, no online platform is completely risk-free. We encourage you to use strong passwords and be cautious when sharing sensitive information.

As a user, you have the right to:

• Access personal data we store about you
• Update or correct inaccurate information
• Request deletion of your data where applicable
• Opt out of marketing messages anytime

To exercise these rights, contact us using the information below.

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements. We regularly review and securely delete data that is no longer required.

We may update this Privacy Policy to reflect:

• Service enhancements
• Legal or regulatory changes
• Improvements in data protection practices

Continued use of our services after updates signifies your acceptance of the revised policy.

If you have questions, concerns, or requests related to your personal data:

📧 support@jays.ae or connect to 800 JAYS (800 5297) in Whatsapp

Jays Holdings, Abu Dhabi, United Arab Emirates

Our support team is always here to help and ensure your privacy is respected.