Delivery, Returns, Cancellation & Refund Policy

Transfer of Risk

For Delivery Orders

Jays Holdings remains fully responsible for the product until it is successfully delivered to the recipient.

The title and risk of loss or damage pass to the customer only after the order has been delivered and accepted at the delivery address.

For Pick-Up Orders

Once an order is dispatched from Jays Holdings, the title and risk of loss pass to the customer. After dispatch, Jays Holdings will not be responsible for:

• Damage caused in transit
• Product loss after dispatch
• Improper handling/storage after delivery