We sincerely thank you for choosing Jays and making us a part of your celebrations. Our goal is to make every gifting moment memorable, joyful, and effortless. We take pride in offering high-quality sweets, flowers, cakes, and gifts throughout the UAE.

At Jays Holdings, we are committed to delivering products with the quality, freshness, and care promised on our website. To ensure smooth operations and clear communication, we follow certain guidelines and procedures. These Terms & Conditions are designed not to restrict you, but to ensure fairness, transparency, and clarity for both our customers and our team.

We encourage you to read these Terms carefully. If you have any questions, our Customer Care team is always here to help.

By using the Jays website or any Jays-operated platform (including placing an order), you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions ("Terms").

If you do not accept these Terms, please refrain from using our services.

Your use of our website, services, and tools is governed by these Terms, along with all policies referenced herein, including:

• Jays Privacy Policy
• Jays Cancellation, Refund & Returns Policy
• Jays Delivery Policy

Continued use of our platform constitutes acceptance of any updated version of these Terms.

In these Terms:

• "You," "User," or "Customer" refers to any person accessing, browsing, or purchasing through the website, whether or not registered.
• "We," "Us," and "Our" refer to Jays Holdings, a UAE-based company headquartered in Abu Dhabi, operating across UAE

By using our website, you represent that:

• You are legally capable of entering into binding contracts under UAE law.
• You are using the website for lawful purposes.
• You are providing true, accurate, and complete information.

We reserve the right to restrict or refuse access to any user at our discretion.

When creating an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity performed under your account.
• You must notify Jays immediately of any unauthorized access or security breach.

Jays Holdings is not liable for losses resulting from misuse of your account due to negligence in safeguarding credentials.

By using our services:

• You consent to receive communications from us electronically (email, SMS, WhatsApp, or in-platform notifications).
• These communications may include order updates, account notices, and service-related announcements.

We do not send promotional communications without your consent.

Jays provides:

• Online purchase and delivery of cakes, flowers, sweets, chocolates, balloons, personalized gifts, and celebration products.
• Same-day, next-day, scheduled, and express delivery services where applicable.
• Pick-up services at designated Jays branches.

All orders placed through our website are subject to availability and acceptance by Jays.

By using our website, you agree not to:

1. Upload, share, or distribute unlawful, abusive, defamatory, obscene, or harmful content.
2. Upload files protected by intellectual property laws without authorization.
3. Attempt to disrupt website operations (viruses, bots, interference).
4. Misuse promo codes or manipulate pricing or orders.
5. Use Jays content for commercial reproduction without permission.
6. Engage in fraudulent behavior or impersonation.
7. Violate UAE law or public decency standards.

Violation may result in account suspension or legal action.

User-generated content (reviews, comments, uploaded personalization images) may be used by Jays for:

• Quality improvement
• Marketing or promotional material
• Display on our website or social media

By submitting content, you grant Jays a non-exclusive, royalty-free, global license to use that content.

You are responsible for ensuring your content:

• Does not infringe rights of others
• Is accurate, lawful, and appropriate

All content on the Jays website—including:

• Text
• Images
• Videos
• Logos
• Product designs
• Website layout
• Technology
• Database structures

—is owned by Jays Holdings and protected under UAE and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or reverse-engineer any part of the website without written permission.

At Jays, we strive for accuracy, but slight variations may occur due to:

Flowers

• Variations in wrapping, seasonal availability, and florist styling
• Color substitution may occur depending on stock, ensuring equal or higher value

Cakes

• Designs may vary based on bakery technique, materials, and artistic interpretation
• If a specific cake cannot be delivered, a similar cake of equal value will be provided

Gifts

• If an item becomes unavailable, a similar alternative of equal value will be delivered

Exactness cannot be guaranteed due to natural, artistic, and supply variations.

• Prices displayed are in AED (United Arab Emirates Dirhams).
• Prices may change without prior notice.
• Payment must be completed for order confirmation.
• Jays is not responsible for payment failures due to bank or gateway issues.

Accepted payment methods include:

Credit/debit cards, online payments, and other UAE-approved digital payment options.

If additional verification is required (ID, payment authorization), orders may be held temporarily.

Orders are accepted via:

• Jays website
• Jays mobile apps
• Customer support channels

We reserve the right to refuse or cancel any order in cases such as:

• Payment failure
• Non-serviceable delivery location
• Suspected fraud
• Stock unavailability

Full refund policies apply accordingly.

A summarized version (full detailed policy is available separately):

• Delivery attempt is made once unless otherwise possible.
• For perishable items, rescheduling depends on feasibility.
• Risk transfers to customer upon pickup; Jays remains responsible until successful delivery.
• Delays due to weather, traffic, or unforeseen conditions are not guaranteed exceptions.

This section is fully aligned with your updated policies.

Cancellations

• Allowed up to 24 hours before delivery
• Refund is issued as store credit note or voucher
• Bank refunds (if approved) incur a 3% fee+Supplementary charges

Returns

Allowed for:

• Quality issues, or
• Quantity discrepancies

Requests must be reported within 2 hours of receiving the order.

Replacements

• Reported within 2 hours next available slot→
• After 2 hours next day or next available time→

Full details appear in your Returns & Refunds Policy segment.

To the maximum extent permitted under UAE law:

• Jays is not liable for indirect, incidental, or consequential damages
• Jays is not responsible for delays caused by third-party logistics, weather, traffic, or situations beyond control
• Website use is at your own risk; we cannot guarantee interruption-free service
• Product variations (as described earlier) are not grounds for liability

You agree to indemnify and hold harmless Jays Holdings, its employees, and affiliates from claims, losses, damages, or expenses arising from:

• Your misuse of the website
• Violation of these Terms
• Breach of applicable UAE laws

Jays may suspend or terminate access if:

• Terms are violated
• Fraudulent activity is suspected
• False information is provided
• Required verification is not completed

You remain responsible for payment of all services already rendered prior to termination.

These Terms are governed by the laws of the United Arab Emirates.

Any disputes shall fall under the exclusive jurisdiction of the courts of Abu Dhabi, UAE.

If any provision in these Terms becomes invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you believe any content or user behavior violates these Terms, please report it to:

📧 support@jays.ae or on our Whatsapp Channel 800 JAYS (5297)

By using the Jays website or placing an order, you agree to these Terms & Conditions.

We look forward to being part of your joyful moments and celebrations.